24 business hours for first reply on every channel; <12 hours typical.

Can we share inboxes?

Yes — we operate inside your inbox of choice (Rakuten message center, Gorgias, Zendesk, etc.).

Are escalations passed back to us?

A defined whitelist of issues escalates; the rest we resolve.

Do you handle returns/refunds?

Yes — including coordination with your 3PL.

Per-ticket rate with a monthly volume floor.

SERVICES

サービス

Native Japanese Customer Service for Marketplace Storefronts.

Continue to Increase Value

A Tokyo-based, native-Japanese CS team running your Rakuten / Yahoo! / Amazon JP message queue with a 24-hour reply SLA.

Book a Japan Growth Audit →See client results

The reality of this channel

Long-form (~600 words) educational content for this service will be added by the content team.

Scope of work

Scope of work
Area	What we do
Inquiry handling	Pre-purchase, order, fulfillment, returns inquiries
Marketplace policies	Compliance with each platform's reply-time and tone policies
Escalations	Brand-specific escalation paths, scripted + reviewed
Macros & templates	Localized for each marketplace and product line
Quality assurance	Weekly QA review of a sampled queue

Related case study

Health & SupplementsYahoo! Shopping

4.0×

monthly revenue

Apr 2024 (12 months pre-engagement)¥4,125,328

Apr 2026 (latest)¥16,472,992

Doubled monthly revenue YoY on Yahoo! Shopping while expanding ad spend efficiency — a category with notoriously thin margins where most operators stagnate.

Read the full story →

Frequently asked

24 business hours for first reply on every channel; <12 hours typical.

Related services

Get a free 45-minute audit of your Japan storefronts.

We'll walk through your current Rakuten/Yahoo/Amazon presence, identify the top three revenue blockers, and tell you whether we're the right partner. No deck. No follow-up nurture sequence.

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